PsycoAI is our technological Platform designed to offer personalized and continuous emotional support, using advanced artificial intelligence to create an empathetic, welcoming, and safe experience.
Through the Platform, Users access our system of emotional support, self-knowledge, and well-being. Our AI Agents are designed to provide conversations that understand and care for Users, adjusting to their unique emotional needs. We are in constant collaboration with health institutions and specialists to improve our services safely and ensure the effectiveness and ethics of our activities.
In our business solution, we provide the customization of personalized AI Agents that can interact directly with the Client's systems, providing a seamless integration aligned with the specific needs of each organization.
We believe that our relationship should be based on trust and transparency. Therefore, we have prepared these Terms of Use (“Terms”) so that it is possible to understand what your rights and obligations are when contracting the services we offer through the Platform.
Before using our services, it is necessary to expressly agree with the provisions established here. Therefore, please read this document carefully and, if you have any questions, contact us through our channels available at the end of this document. If you do not agree with any of the terms established here, please discontinue use or do not register on our Platform.
Main Definitions:
For a better reading of these Terms, it is important to understand some essential definitions. When reading the terms described below, whether in uppercase or lowercase, in the plural or singular, with or without bold, they should be interpreted as follows:
AI Agent: Interaction environment available in a customized artificial intelligence system with a specific profile for textual interactions similar to those of a human.
Client: Legal entity that, as a licensee, contracts the services that are offered on the Platform.
Data: Any information or data entered on the Platform by the User.
We: Legal entity indicated in item 1.1 of this Term.
Platform or PsycoAI: Digital system/environment that we license to Clients or Users.
Services: The services offered by our Platform, as described in these Terms of Use.
Terms of Use: This document that establishes the rights and obligations related to the use of the Platform.
User: Natural person registered on the Platform, who uses PsycoAI's services.
1. PLATFORM OWNERSHIP
1.1. Platform Ownership. The Platform belongs to PSYCOAI TECNOLOGIA LTDA., a legal entity registered with the CNPJ/MF under nº 55.078.022/0001-66, with headquarters at Avenida Paulista, nº 1106, Room 1, 16th floor, Bela Vista, São Paulo/SP, ZIP: 01.310-914.
2. APPLICATION OF THE TERMS OF USE
2.1. Scope. These Terms of Use bind all activities developed and services offered by Us through the Platform, which includes the website (https://psyco.ai/ ) and its subdomains, applications, programs, and other extensions.
2.1.1. Contract. The Terms of Use are, therefore, a document with binding legal value, which establishes rights and obligations for the Client, the User, and Us, and which integrates other terms or contracts eventually signed between the contracting parties for all legal purposes.
3. OPERATION
3.1. Dynamics. Within the scope of these Terms, we license our Platform to Clients and Users so that they have access to personalized emotional support using artificial intelligence. By contracting PsycoAI, Users have continuous access to our AI Agents, which provide empathetic and personalized emotional support, with analysis of feelings and records of interactions, by promoting the emotional well-being of Users in an ethical and safe manner. Our proprietary technology, Nebula, adjusts support to individual needs, creating an environment of care and personal growth. For B2B solutions, we offer the possibility of customizing AI Agents to interact directly with the Client's systems, providing seamless integration aligned with the specific needs of each organization.
4. ADHESION AND ACCEPTANCE
4.1. Adhesion and Acceptance. To make use of the Platform's functionalities, it is necessary to agree with these Terms of Use, expressing your adhesion to the provisions presented here, in a separate private instrument or by checking the checkbox presented in the first access. By adhering to these Terms, the Client and the User, as applicable, declare that:
They have read and agree to be subject to the terms of this document; and
They undertake to preserve us and keep us harmless from any liability or burden related to the Data they enter on the Platform.
5. VIOLATION OF CONDITIONS
5.1. Violation. In the event that the Client and/or User fails to comply with any of the conditions provided herein, We reserve the right to terminate the contractual relationship for non-compliance, in whole or in part, according to our exclusive discretion, including by blocking the respective account(s) and suspending or canceling access to the Platform, as the case may be, without the need for prior notice.
6. REGULATION
6.1. Compliance. We operate in compliance with Brazilian legislation, especially observing the terms of Law No. 12.965/2014 (the Marco Civil da Internet) and Law No. 13.709/2018 (General Data Protection Law), as well as the applicable regulations and resolutions in force, as the case may be. The Client undertakes to comply with all laws and regulations in force that are applicable to its activity, as well as any other applicable rules, laws, regulations, and/or resolutions that may be established.
7. PLATFORM OPERATION AND FUNCTIONING
7.1. Purpose. On the Platform, we offer resources and functionalities with the aim of (i) providing personalized emotional support through artificial intelligence; (ii) facilitating access to self-knowledge and emotional management tools; (iii) promoting a safe and welcoming environment for the emotional development of Users.
7.2. Registration. User registration on the Platform may occur directly through the link https://web.psyco.ai/auth/register, where the User must fill in the necessary data in the registration environment. For Corporate Clients, the registration method will be adjusted in a separate instrument.
7.3. Access. Access to the Platform will be made by the User filling in their individual email login and password. Alternatively, the User may choose to log in via a social network (Google or Facebook). For Corporate Clients, the access method will be adjusted in a separate instrument.
7.4. Violation of Registration or Access. User registration and access in disagreement with the rules established in these Terms of Use may result in sanctions and/or termination of this contractual relationship, according to our exclusive discretion.
7.5. Incorrect Registration Information. To use the Platform's Services, the User or the Client, as applicable, must provide the information required at the time of registration, as stated on our website.
7.6. Profiles. PsycoAI has different user profiles, each with its own environment, tools, and flows, namely:
Individual. User seeking personalized emotional support.
Corporate Client. Organizations that wish to offer emotional support to their employees.
Health Institution Client. Business partners seeking to integrate advanced emotional support technologies.
Corporate Client. Organizations that need personalized AI Agents integrated with their internal systems.
7.6.1. Functionalities. The Platform's services include:
Specialized AI Agents: Emotional support for Users in areas such as anxiety, depression, and stress.
Nebula Technology: Empathetic communication and understanding of Users' emotions.
Personalized Action Plans: Monitoring Users' progress to achieve emotional well-being.
Customization for B2B: Development of personalized AI Agents for integration with the internal systems and processes of Corporate Clients.
7.7. Terms of Use. The license granted to the Client is onerous, according to the plans offered on our website. The plans include access to emotional support functionalities, sentiment analysis, and personalized resources.
7.8. Filtering or Curatorship. We do not perform any filtering or curatorship regarding the Data that is entered by Users or Clients on the Platform, nor do we perform any evaluation or analysis thereof.
7.9. Blocking and Exclusion. We reserve the right to prevent, at our sole discretion, new registrations or cancel those already made, in case of detecting an anomaly that we consider, in our analysis, to be a serious error or demonstrates a deliberate attempt to circumvent the rules described here, which are mandatory for Clients and Users, as applicable.
7.10. Registration and Access by Third Parties. Registrations on the Platform are individual and non-transferable. Thus, we must be immediately notified of any unauthorized use of a User or Client account, in a timely manner. We are, therefore, not responsible for any losses or damages arising from the use of "login" and password by a third party, with or without the consent of the User or Client.
7.11. Duty of Care. The User must: (i) take the necessary measures to protect themselves from damage, including online and offline fraud; (ii) be diligent in the use of the Platform, aware of their responsibilities; and (iii) strictly comply with all the provisions of these Terms of Use.
8. OBLIGATIONS AND RESPONSIBILITIES
8.1. Responsibilities of Client and User. When the Client or User uses the Platform, they are responsible for:
The content of the Data they enter on the Platform;
Not using the Platform for any purpose that is illegal or prohibited by these Terms of Use and/or applicable legislation;
Presenting ethical, honest, respectful, and good-faith behavior;
Providing all their data correctly and accurately for registration and contractual purposes;
Being diligent in the use of the functionalities available on the Platform, considering their responsibilities;
Not assigning, selling, renting, sublicensing, free of charge or for a fee, or in any other way transferring their respective registration and/or access, as applicable to the contract;
Executing their activities in accordance with the rules and other applicable laws;
Strictly complying with all the provisions of these Terms of Use.
Our Responsibilities. Our responsibilities are:
Making the Platform's services available in a safe and stable manner;
Maintaining, according to our judgment and market possibilities, constant updates of the Platform, aiming at its improvement and adaptation to new available technologies;
Protecting the confidentiality of all User information.
8.2.1. Linked Responsibility. We respond exclusively and limitedly for the Services provided by us.
8.2.2. Independence. We reiterate that, by this instrument, we do not constitute with any Client or User: (i) a partnership, association, joint venture, or representation of any nature; (ii) the provision of any service other than the object of these Terms, and/or (iii) an employment relationship. In this sense, We do not respond and will not respond, jointly or severally, due to any act or omission of the Client or User.
Limits to Liability. We are not responsible for:
Any losses or damages suffered, including moral damages, resulting from: (i) any incorrect or incomplete information provided by a User; (ii) any fraud, fraudulent statement, or breach of duty, or violation of any of the conditions by a User; (iii) failures in connections; (iv) problems in data processing due to the fault of third parties; (v) third-party products or services, even if connected to the Platform;
Before any User in relation to any violation of the rights of third parties;
For indirect, incidental, special, exemplary, punitive, or consequential damages, including personal or property damage, related to, or otherwise resulting from, any use of the Platform that the User may suffer due to actions taken or not taken through it, even if resulting from the conduct of third parties;
8.3. Third-party links.
The Platform may provide access links to other websites or systems, which does not mean that these sites or systems are our property or operated by Us. As we have no control over these sites or systems, We will not be responsible for the content, practices, and services offered by them. The presence of links to other sites or systems does not imply a relationship of partnership, supervision, complicity, or solidarity on our part with these sites or systems and their contents.
8.4. Indemnification.
The Client and/or User will indemnify us, as well as our directors, managers, employees, representatives, and employees for any claim promoted by third parties arising from their activities on the Platform and for non-compliance with these Terms, and also for the violation of any law or rights of third parties, including legal fees.
8.5. Restrictions.
It is not allowed to access the programming areas of the Platform, its database, or any other set of information that is part of the webmastering activity, to carry out or allow any type of reverse engineering, translation, decompilation, copying, modification, reproduction, rental, sublease, sublicensing, publication, disclosure, sale, resale, transmission, loan, distribution, any title or, in any other way, the provision of Platform query tools and its functionalities to third parties without our prior and express written authorization, being subject to those who do so, to the penalties of applicable legislation, without prejudice to the obligation to repair the damages they cause. This restriction includes any attempt to incorporate any information from the Platform into any other directory, product, or service.
9. REMUNERATION AND CANCELLATION
9.1. Payment by User. Users who contract the Platform must make payments directly through the Platform. The payment process is carried out by credit card or PIX.
9.1.1. Payment Method. To process payments made by Users, we use the secure and reliable payment service of Stripe.
9.1.2. Payment Process. To contract the service, the User must select the desired plan and enter the payment data. Payment confirmation will be made automatically after its validation.
9.2. Cancellation or Termination. Users can cancel the subscription at any time by contacting our support. The refund will be made proportionally to the days of use, within 30 (thirty) days, via PIX.
9.3. Payment by Client. The payment to be made by the Client is regulated in a separate contract.
10. PLATFORM ENGINEERING
10.1. Availability. The Platform is available and offered "as is" and "as available". That is, there is no responsibility on our part for implied warranties of merchantability, fitness for a particular purpose, and financial return. In addition, We do not guarantee that the Platform's services will be provided without interruptions or errors.
10.1.1 Inherent Risks. By adhering to the Terms of Use, it is accepted that any risks arising from the use of the Platform are your full and exclusive responsibility, within the limits of the law.
10.1.2 Interruptions. The Client and the User acknowledge that access to the Platform may be temporarily interrupted, without prior notice, due to: (a) scheduled and/or emergency maintenance; (b) technical aspects; (c) due to reasons of fortuitous event or force majeure.
11. INTELLECTUAL PROPERTY
11.1. Intellectual Property Right. The commercial use of the expression “PsycoAI” as a brand, business name, or domain name, and the logo are our exclusive property (PSYCOAI TECNOLOGIA LTDA.).
11.2. Other Rights. Likewise, copyrights and other rights that can be protected by industrial property such as structure, the contents of the screens related to the Platform, as well as the related programs, software, website, databases, networks, and files are our exclusive ownership.
11.3. Legal Protection. All rights are protected, in Brazil and internationally, by international laws and treaties on copyright, trademarks, patents, models, and industrial designs.
11.4. Rights and Ownership. We reserve all rights related to authorship, trademarks, patents, models, and industrial designs of the Platform, whether they are owned by us or licensed in our favor.
11.5. Prohibition. It is not permitted to reproduce, duplicate, copy, sell, resell, visit, or in any other way exploit for commercial purposes the content of the Platform without our prior written consent. In particular, the use of data mining, robots, or other data collection and extraction tools to extract, in isolation or recurrently, any substantial part of the Platform for its reuse is expressly prohibited.
11.6. Licensing. The Client and the User acknowledge that they are not acquiring any Intellectual Property of the Platform object of these Terms of Use, but rather a license to use, granted in a limited, precarious, non-exclusive, non-transferable, non-customizable, and non-sublicensable manner.
11.7. Limited Use. In addition, the Client and the User are aware that the use of the Platform includes only the use for access to its contents, functionalities, and services, provided that the conditions provided in these Terms of Use and, if applicable, the specific contract signed with the Client are fully met.
12. FINAL PROVISIONS
12.1. Improvement. The Client and the User agree that any system, platform, or service, regardless of its producer or characteristics, is a type of product that is always being updated and improved.
12.2. Operating Errors. Any errors in the operation of the Platform will be corrected as soon as possible, during the period necessary for maintenance. We do not intend that the operation of the Platform server, as well as its system, database, software, and website, be free of errors, failures, or interruptions.
12.3. Warnings and suspension. Without prejudice to other applicable measures, We may warn, suspend, temporarily or permanently, the access of the User or Client, at any time, if they:
fail to comply with any provision of the Terms of Use;
use, without authorization, our name and/or brand, especially the PsycoAI brand, in part or in its entirety, and/or violate our intellectual property rights in any other way;
fail to pay the agreed amount for licensing the Platform.
12.4. Nullities. If any provision of these Terms of Use is deemed illegal, invalid, or unenforceable, in whole or in part, that part will to that exact extent be understood as not being part of these Terms of Use, with the legality, validity, and applicability of the other Clauses preserved.
12.5. Validity. The Terms of Use will become valid for each Client and/or User from their first access to the Platform and will cease when the respective registration is deactivated, remaining the responsibilities for the period of use.
13. OUR OFFICIAL SERVICE CHANNELS
13.1. Doubts. In case of doubts or suggestions about the Terms of Use or any other information related to the provision of the Service, the Client and/or User may request support by email contato@psyco.ai.
13.2. Service hours. The support service hours are from 9:00 am to 6:00 pm, Brasilia time (GMT-3). Our support aims not only to solve possible problems quickly and efficiently but also to seek a friendly solution. Our initial response will occur within 24 (twenty-four) hours from the receipt of your email. The time for resolution may vary depending on the reported case. For Clients, specific deadlines in the signed SLA will be observed.
14. APPLICABLE LAW AND JURISDICTION
14.1. Applicable Law and Jurisdiction. These Terms of Use are governed by Brazilian laws, having the jurisdiction of the District of São Paulo as competent to resolve any disputes arising from them, to the detriment of any other, no matter how privileged it may be or may come to be, priority should always be given to attempts at resolution through conciliation or mediation