Boosting Care Programs with PsycoAI's Intelligent Automation
In a strategic move to scale its Care Programs and optimize the patient experience, Dr. Consulta, a renowned healthcare company, implemented the "Gabi" artificial intelligence agent developed by PsycoAI in late 2024. This collaboration aimed to automate interactions, free up human resources for more strategic tasks, and, crucially, boost patient conversion into follow-up programs. The initial results not only confirmed the potential of AI in healthcare but also opened new avenues for growth and reinforced Dr. Consulta's commitment to excellence in care.
Before adopting PsycoAI's solution, Dr. Consulta's Care Programs heavily relied on the manual work of highly qualified healthcare professionals, such as nurses. Individualized contact via phone and WhatsApp, while valuable for the quality of care, presented critical limitations:
The need for an innovative solution that could address these challenges led Dr. Consulta to seek the expertise of PsycoAI, envisioning a new horizon for the efficiency and impact of its Care Programs.
The answer to Dr. Consulta's challenges came with the launch of Gabi, the intelligent and personalized lead generation agent, the product of PsycoAI's technology. Gabi was designed to automate initial communication with patients, maintaining a human touch and focusing on results:
The implementation of Gabi involved close collaboration between the Dr. Consulta and PsycoAI teams, covering:
The results achieved by Dr. Consulta with the implementation of Gabi in a short period of time were remarkable and exceeded initial expectations:
“We started a project with PsycoAI with the goal of expanding the acquisition of patients for our care programs, a process that previously involved intensive and repetitive tasks.
In the first month after implementation, we achieved an impressive 280% growth. This advancement allowed our team to be redirected to areas of greater healthcare value, providing more dedicated and humanized care.
The experience has been extremely positive, benefiting clients, the company, and partners. Working together, everyone has contributed to excellence in customer service, which is reflected in a 95% Net Promoter Score (NPS) achieved by our nurses, as well as a 67% growth in consultations.
We are excited about the results and believe in the transformative potential of artificial intelligence in healthcare.”- Gabriela Saito (Care Programs Manager)
The results achieved by Dr. Consulta with the implementation of Gabi in a short period of time were remarkable and exceeded initial expectations:
The implementation of PsycoAI's solution was not limited to optimizing processes; it promoted a true transformation in the way Dr. Consulta operates, further valuing its professionals. Automation allowed nurses and other healthcare specialists to put aside manual and repetitive tasks to dedicate themselves to:
Strategic Planning of Care Actions: With more time available, the team could focus on developing and executing more effective and personalized care plans for patients.
Intensive Follow-up of Complex Cases: The attention of professionals was directed to patients who most needed close monitoring and specialized interventions.
Development of New Skills and Areas of Care: The reallocation of time and resources opened up space for the development of new skills and the exploration of new approaches in healthcare.
The success of the partnership with PsycoAI and the exceptional performance of the Gabi agent solidified Dr. Consulta's vision regarding the potential of artificial intelligence in healthcare. The company plans to expand the use of technology to other operational areas, such as scheduling consultations, managing exams, and providing informational support. PsycoAI remains a fundamental strategic partner in this innovation journey, providing advanced technological solutions, data-driven insights, and continuous support for future challenges.
“Being at the forefront of technology to enable access to healthcare is part of Dr. Consulta's mission. Having the partnership of Psyco to make this possible was essential.
The most important points of the partnership:
1. Knowledge of health: the entrepreneurs already know the complexity and intricacies that health presents, a basic conversation results in concrete deliverables and not rework
2. Speed: from idea to solution the path was really short
3. Expanding scope or creating new agents rely on the collaboration of Psyco so that we can achieve the best balance between cost-effectiveness and choice of challenge.
We have already expanded the AI agents and we already envision a true AI HR area here within Dr. Consulta.”- Paulo Yoo (Ecosystem and Innovation Director)
Dr. Consulta's case unequivocally demonstrates the power of artificial intelligence to revolutionize the healthcare sector. The partnership with PsycoAI, through the implementation of the Gabi agent, not only optimized processes and boosted results but also unleashed the potential of the human team to focus on what really matters: patient care. Dr. Consulta, by embracing innovation, paves the way for a future where technology and empathy come together to offer more efficient, personalized, and humanized care.
Healthcare
Discover how PsycoAI can help your company transform the customer experience with our conversational AI agents.
Learn more