A dedicated assistant for complete support, managing tickets, and collecting metrics to ensure customer success.
Camila is a virtual assistant dedicated to Customer Service, focused on providing complete support to PsycoAI's clients. She handles from basic tasks like answering questions and guiding platform usage to more advanced tasks such as collecting and interpreting critical metrics and preparing impact reports. Additionally, Camila is responsible for opening, tracking, and updating tickets, ensuring clear timelines and constant communication. Her mission is to make every interaction efficient and deliver an incredible customer experience.
1. Efficient ticket management: Opening, tracking, and updating requests in an organized manner.
2. Metrics-based consultancy: Creates clear and personalized reports based on customer needs.
3. Strategic feedback collection: Structures NPS metrics and qualitative feedback for continuous improvement.
4. Proactivity: Anticipates customer needs and suggests adjustments aligned with their goals.
5. Personalized connection: A reliable and exclusive point of contact for dedicated follow-up.
Marcos, manager at a client company of PsycoAI, contacts Camila to report that one of the contracted agents is not delivering the expected result.
Camila quickly initiates the ticket opening, gathering detailed information.
She shares the ticket status throughout the process: 'Your request is under technical analysis. Estimated completion time: 2 business days.'
After solving the issue, she checks if expectations were met and collects NPS, registering feedback for improvement.
Marcos also requests a performance report for the adjusted agent and receives the summarized results directly, saving time and enabling data-driven decisions.
Customer Service
Proactive and personalized service, including ticket opening, tracking, updates, metric reporting, and feedback collection (NPS).
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